Hello! How can we assist you today?

How do I cancel my subscription?

How can I change the plan for my subscription?

If I change devices during my subscription, will my subscription still work?

Confirming my account backup status

Checking & copying my SPARKFUL ID

Changing my account name & avatar

Why didn't I receive the items I purchased?

I accidentally purchased items. How do I get a refund?

How can I avoid accidental purchases in the future?

What is the Story Hall?

How do I start reading a story?

How long are the stories?

Set a Daily Start Time

Setting push notifications

Setting reading language

My app on iPhone with iOS 18, iOS 26 or later is missing Chinese characters.